Illustration by Lemmywinks via Midjourney.
We have entered an age of de-Bossification.
In many industries, particularly “White-collar” ones, the era of “bosses” is in decline.
Less of a clamoring for boss like traits of controlling, managing, measuring, allocating, evaluating and checking in.
There is a rise in the need for leaders and their traits of being guides, coaches, mentors, role-models, creators, pioneers and builders.
This shift has been driven by changing demographics, the spread of technology, the rise of unbundled and distributed work, new behavior expectations, and a re-definition of what “work” is including the rise of fractionalized and free-agent talent who work for themselves or at multiple jobs and are expected to comprise most of the workforce in the US by the end of the decade.
Here are four core traits and how we can all build them.
1. A Passion for Excellence.
To be a leader in any field, at any level one must build proficiency.
One needs to learn a craft, hone skills, continuously improve, and remain relevant and up to date.
Experience while it will matter will matter less while expertise will matter more.
Too many “leaders” slip into irrelevance by letting their skills atrophy. Today due to the rapid change in demography and technology the half-life of whatever one has learned rapidly decays and the fuel tank of competence needs to be continuously filled.
Leaders set high standards for quality of product and service delivered, financial results and what they expect of people around them
Excellence is what attracts customers, talent and financial results.
And helps create world class cultures.
The best leaders never stop growing.
They are continuously learning and honing and upgrading their craft.
They do and do not just manage.
They seek not to blame but to understand, to learn versus believing they know it all.
They realize that only if they grow and the people around them grow in skills, reputation and knowledge will the company and its customers and clients grow.
They invest in learning, taking bets on the future, challenging existing business models, looking outside their categories for inspiration and potential disruption.
2. Face and Accept Reality.
A key to leadership is to solve challenges and address problems.
This requires confronting issues versus looking away or hoping some form of magical thinking will make them go away.
One cannot hope to get people to follow if they suspect one is not addressing real issues and challenges however difficult they may be.
Leaders embrace data and know math matters.
They accept that facts are stubborn things.
And while it may be forestalled for a while truth has a habit of breaking in.
Facing hard facts and addressing reality does not mean defeat or pessimism. But it is the first step in making things better.
To have a solution one must understand the problem.
This often requires creating an environment where people feel free to call out the problem and note that the brown moist thing that everybody is staring at around the conference table or on the Zoom screen is not a brownie but a turd.
Great leaders acknowledge mistakes. They know they do not have all the answers. This means they are open to criticism and correction, and they surround themselves with skill sets that offset and balance their areas of weakness.
3. Empathy combined with Vulnerability
Leaders bring about change and achieve goals by bringing other people along with them.
To do so it is key to understand where people are coming from. What their fears, concerns, challenges as well as hopes, desires and dreams are.
A simple way is to ask four questions.
a) What is on your mind?
b) What else?
c) If you were not doing this, what would you be doing or how could things be better?
d) How can I help?
Vulnerability is strength and not a weakness.
By speaking about things, one worries about, one reveals humanity and comes off as believable.
It makes other people step up to try to help and offset a person’s concerns or lack of competence with their or other people’s complimentary skills.
4. Continuous Improvement.
One improves leadership skills slowly over time and it is a constant effort.
Some days one improves and other days there are setbacks that one learns from. A practice of continuous improvement is what drives not just success for athletes but for all people.
The day we stop learning we stop growing and we begin dying.
By being accountable for our own feedback and by being comfortable helping others with feedback to unleash their growth is a sign of not just successful businesspeople but people who find success in every component of life.
Feedback is a key to growth and the journey forward.
1. Scan for signals: People are constantly providing feedback even if they are not vocalizing it. In some instances, you may gauge it in numerical signals from how well your writing is read, reacted to, or shared or whether you are invited to key meetings. Other times it is to watch facial and body language. You learn a lot by reading a room or a Zoom gallery.
2. Ask for feedback on a regular basis: One can do this with three simple questions which by the way they are framed ensure people are comfortable helping you since they are positive in tone:
a. What worked well?
b. If/when I do this next time what could be better?
c. Who do you think does what I need to do well and where can I learn more?
3. End of Day/Week Self Review: Most people know in their gut what worked or went well and what did not. Many successful individuals end the day or week with some variation of a quick review:
a. The Work: What went well with my work product that I feel proud signing it and what could have gone better.
b. The Team: What felt good and productive in the way I interacted with people and where could I have been better in some ways in handling my or someone else’s emotions.
c. The Improvement: What little improvement did I manage to make today or this week? A new habit. Learning a new approach. Strengthening a relationship.
Everyone can be a leader. We must sculpt at the block of marble we are to let the leader out just as Michelangelo did to let David emerge.
A new era of work requires a new era of leadership.
Rethinking Work: https://rethinking-work.io/
Great article Rishad on how we should focus growing our leadership skills to stay current.
End of Day/Week Self Review: one of the things I liked about walking home from the office is that it was a natural time to do this