The shift from boss to leader is long overdue in hospitality. The best operators aren’t just managing shifts—they’re coaching, adapting, and setting the tone for a culture that retains great staff. Passion for excellence, facing reality, empathy with vulnerability, and continuous improvement aren’t just leadership traits—they’re the foundation of a team that sticks around.
What's one key metric leaders should be judged against? Turnover rate. A leader’s ability to build a strong, stable team is a direct reflection of these traits in action.
Empathy is a great package which comes in parcel hand in hand talking human to human, if this is done, then we elevate ourselves and work with winning team, which cannot be stopped. Thank you Rishad for the inputs.
Great article Rishad on how we should focus growing our leadership skills to stay current.
End of Day/Week Self Review: one of the things I liked about walking home from the office is that it was a natural time to do this
The shift from boss to leader is long overdue in hospitality. The best operators aren’t just managing shifts—they’re coaching, adapting, and setting the tone for a culture that retains great staff. Passion for excellence, facing reality, empathy with vulnerability, and continuous improvement aren’t just leadership traits—they’re the foundation of a team that sticks around.
What's one key metric leaders should be judged against? Turnover rate. A leader’s ability to build a strong, stable team is a direct reflection of these traits in action.
Empathy is a great package which comes in parcel hand in hand talking human to human, if this is done, then we elevate ourselves and work with winning team, which cannot be stopped. Thank you Rishad for the inputs.