The shift from boss to leader is long overdue in hospitality. The best operators aren’t just managing shifts—they’re coaching, adapting, and setting the tone for a culture that retains great staff. Passion for excellence, facing reality, empathy with vulnerability, and continuous improvement aren’t just leadership traits—they’re the foundation of a team that sticks around.
What's one key metric leaders should be judged against? Turnover rate. A leader’s ability to build a strong, stable team is a direct reflection of these traits in action.
Great article Rishad on how we should focus growing our leadership skills to stay current.
End of Day/Week Self Review: one of the things I liked about walking home from the office is that it was a natural time to do this
The shift from boss to leader is long overdue in hospitality. The best operators aren’t just managing shifts—they’re coaching, adapting, and setting the tone for a culture that retains great staff. Passion for excellence, facing reality, empathy with vulnerability, and continuous improvement aren’t just leadership traits—they’re the foundation of a team that sticks around.
What's one key metric leaders should be judged against? Turnover rate. A leader’s ability to build a strong, stable team is a direct reflection of these traits in action.