This is such a good point that I hadn't considered before. I have heard from many smaller companies that customer service is a huge advantage you can have over larger companies, due to being more personal, so that is definitely ringing true for me
Over the past 16 years, I've always had the privilege of easy access to Rishad as he kindly & promptly has responded to my emails, accepted to briefly connect over the phone, & meet with executives I've worked with. I've tried to follow Rishad's model of generosity & accessibility which has made me a more effective & respected leader. Thank you, Rishad! 🙏
I'm 100% with you re Accessibility. AND how interesting that there seem to be many incentives not to be accessible. I think it has to do with how much language defines our identities particularly how we would like to be perceived by others. If using technical jargon means people see me as an alpha geek I don't have much incentive to translate everything into plain, conversational language. So in order to create more accessibility you need to also, perhaps, create more incentives for accessibility. Or heighten people's awareness of the disincentives that result when we are not clear and easy to understand.
This is such a good point that I hadn't considered before. I have heard from many smaller companies that customer service is a huge advantage you can have over larger companies, due to being more personal, so that is definitely ringing true for me
Over the past 16 years, I've always had the privilege of easy access to Rishad as he kindly & promptly has responded to my emails, accepted to briefly connect over the phone, & meet with executives I've worked with. I've tried to follow Rishad's model of generosity & accessibility which has made me a more effective & respected leader. Thank you, Rishad! 🙏
I'm 100% with you re Accessibility. AND how interesting that there seem to be many incentives not to be accessible. I think it has to do with how much language defines our identities particularly how we would like to be perceived by others. If using technical jargon means people see me as an alpha geek I don't have much incentive to translate everything into plain, conversational language. So in order to create more accessibility you need to also, perhaps, create more incentives for accessibility. Or heighten people's awareness of the disincentives that result when we are not clear and easy to understand.