Jan 29, 2023·edited Jan 29, 2023Liked by Rishad Tobaccowala
I love this advice. I could not help but to think that this advice can help anybody to be a better father, husband, friend or CEO. Heck, this advice would go a long way towards successful dating. Haha. --- To your point about Empathy: We both know the amazing Charlie Thomas. When I got to work closely with him, he would get a client talking about their most gnarly challenges and then he would simply say "How can I help?" --- To your point about curiosity: Why not advise CEO's to reach down into their organization and ask "How can we build morale and keep employees like you engaged as team members even though we are often working from different locations, feeling pressure to work fast, and asking people who are decades apart in their age and lifestyle to understand each other?" I put that in quotes because I am paraphrasing your question at the start of this essay. In my days as a manager, I always tried to spot the elephant in the room and ask questions very specifically about the elephant. When I was managing down, it was incredibly effective. When I was managing UP, that was a huge mistake. LOL
I love this advice. I could not help but to think that this advice can help anybody to be a better father, husband, friend or CEO. Heck, this advice would go a long way towards successful dating. Haha. --- To your point about Empathy: We both know the amazing Charlie Thomas. When I got to work closely with him, he would get a client talking about their most gnarly challenges and then he would simply say "How can I help?" --- To your point about curiosity: Why not advise CEO's to reach down into their organization and ask "How can we build morale and keep employees like you engaged as team members even though we are often working from different locations, feeling pressure to work fast, and asking people who are decades apart in their age and lifestyle to understand each other?" I put that in quotes because I am paraphrasing your question at the start of this essay. In my days as a manager, I always tried to spot the elephant in the room and ask questions very specifically about the elephant. When I was managing down, it was incredibly effective. When I was managing UP, that was a huge mistake. LOL
Mark thanks. Yes naming the elephant or calling out the turd on the table is fraught with risk when managing upward!
Thank you for your valuable advice! Unconditional kindness & service help build trusting relationships.
Thanks and agree.